• Browse the bikes currently available and take note of the ones you are interested in
• Select bikes suitable for your height. In the description of each bicycle you will see "Your height: 5'2" to 5'6" (156 to 168cm) ..." for example.
• All bikes currently available are already listed on the web site. The list is automatically updated each time a new bike is reconditioned and ready for sale. Please don't phone to ask if we would have other bikes available.
• Read the Bike Tips section to learn about:
  • The bikes sold here and the service you receive
  • Why buy a used bike
  • Where the bikes come from
  • Which size of bike you need
  • see more tips..

Phone 450-764-9226

• For advice, to fix an appointment to try and purchase a bike, for a bike repair, a pickup or any other reason, the fastest way is to phone.
• You can phone any time and leave a message if there is no answer. I`m often in the shop or out delivering bikes so I can`t always answer. If your phone is private and the number doesn't display to the receiver, make sure you leave a call back number in your message. Make sure you pronounce each number slowly and clearly!
• In the case of a purchase, once we scheduled an appointment the bike is reserved for you until you try it. If you change your mind, found a bike elsewhere or wish to cancel the appointment for any reason, please phone ASAP such that the bike can be put back for sale.

Email velo@stephanelapointe.com

• You can email for information but emails are taken care after phone calls. It's just less complicated and faster to phone. If you leave a call back number in your email I`ll phone you back.
• We can't fix an appointment or reserve a bike by email. I won`t go to an appointment unless we had a live phone conversation to make sure it is serious. It's safer for you and me to make sure the other person is for real, not a complete stranger from the internet.

Bike delivery, road test, seat adjustment. I personally deliver each bicycle.

Free Delivery

• The shop being 1 hour from downtown Montreal by car, the vast majority of customers have the bike delivered to their home, school or workplace. Where is the shop..
• The price of the bike includes delivery, there is no extra cost.
• I deliver each bicycle myself, it`s a professional and personalized service. It's not like receiving a bike by mail or UPS !

You test drive the bike before purchase

• The bike size is verified, the seat is adjusted for you.
• If you have little cycling experience, I will show you how to ride and shift gears.
• You then take the bike for a ride on your street, around the block, to give it a good try, shift gears and test the brakes. If you don`t like the bike for any reason you don`t have to purchase it and you have nothing to pay.
• However it`s not a roaming bike store. Sometimes I can bring 2 bikes to try but it is expected that you are seriously interested, actively shopping and ready to buy when you find a suitable bike. To help you in your choices I ask many questions on the phone before fixing an appointment, to make sure it`s the right kind of bike for you and the right size.
• This service is not suited for: People who don't know how to ride a bike. People with medical issues like back pain, knee pain, neck pain, major overweight and others. Older people who haven`t rode a bike since many years. People who want to try out a new kind of bike just to see how it feels. People who don`t have enough money to pay the asking price and think they can bargain it down to fit their budget !

Delivery Area

Click to enlarge

• Delivery area covers all of downtown, including McGill, Concordia, Mile-End, Plateau, Rosemont, Hochelaga, NDG, Verdun, Lachine, etc.. Click on the map above to enlarge if you are not sure.
• If you are outside the delivery area, we must fix an appointment inside the delivery zone, for example at a metro station like Henri-Bourassa or Berri-UQAM. For people East of PI-IX boulevard, like Pointe-aux-Trembles, delivery can be done at the PI-IX metro station for example.
• Note that you can carry a bike in the metro outside rush hours, after 19h. Learn more..

Delivery schedule

• Monday evenings, Wednesday evenings and Friday evenings, between 7pm and 11pm (19h and 23h).
• See below to fix an appointment

No Shipping

• We do not offer shipping of bikes by courier services like Purolator, Canada Post, UPS or any other company. We do not pack bikes for shipping. If you are from outside Montreal, you can visit the shop in person, or come to Montreal to meet, or have someone from Montreal take care of delivery for you.

• See "Accessoires de vélo" (French page) if you wish to add a basket, rear rack, U-lock, lights or other accessories to your bike.
• Most accessories installed free of charge
• Please mention the accessories you want in advance, when fixing the appointment, to make sure they will be available.
• No shipping or delivery of accessories alone, only with the purchase of a complete bike.

• Cash preferred or bank transfert via Interac
• No checks
• No partial payment or deposit. You must pay in full on delivery.
• If you have an old bike you no longer need, you can trade it for a price reduction depending on the condition, more on trade-ins..

The bike is covered by a 30 day warranty

The majority of bikes sold here are covered by a full 30 day warranty, this includes most adult road bikes, hybrid bikes, city bikes and mountain bikes. If any problem occurs during the first 30 days after purchase I will come back to fix it for free. The warranty covers everything, even a flat tire. Some bikes are sold without a warranty, in that case it is clearly mentionned in the bike description. Not covered are kids bikes, BMXs, folding bikes, antiques vintage bikes, and low cost $99 and less. Read the bike description to know if it is covered by a warranty.